Shipping policy
Shipping Policy
Thank you for shopping with The Celestial Nymph. We are committed to delivering your skincare products safely and on time across Pakistan.
Order Processing
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Orders are processed within 1–2 business days after they are confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During sales, product launches, or peak shopping seasons, processing times may be slightly longer.
Shipping Time
We currently ship nationwide across Pakistan.
Estimated delivery times are:
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Major Cities: 2–4 business days
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Other Cities & Remote Areas: 3–7 business days
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the total value of your order.
We may offer free shipping on selected orders or during promotional campaigns. Any applicable free shipping offers will be displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation message with your tracking details (where available), allowing you to monitor your shipment.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across most locations in Pakistan, subject to courier service availability.
Please ensure that someone is available at the delivery address to receive the parcel and make the payment.
Delivery Attempts
Our courier partners will usually make one or more delivery attempts. If the package cannot be delivered due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us.
Repeated refusal of Cash on Delivery orders may result in future COD orders being declined.
Incorrect Shipping Information
Please ensure your shipping address and contact information are accurate before placing your order.
The Celestial Nymph is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.
Damaged or Missing Packages
If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery at shop.thecelestialnymph@gmail.com with your order number and clear photos of the package and products. We will investigate the issue and work to resolve it as quickly as possible.
International Shipping
At this time, The Celestial Nymph ships only within Pakistan. We do not currently offer international shipping.
Contact Us
If you have any questions regarding shipping, please contact us: