Refund policy
Return & Refund Policy
At The Celestial Nymph, your satisfaction is important to us. Please read our return and refund policy carefully before placing your order.
Returns
Due to the hygienic nature of skincare products, we only accept returns within 5 days of receiving your order, and only if the item is eligible under the conditions below.
To qualify for a return:
-
The product must be unused, unopened, and in its original sealed packaging.
-
The item must include all original labels and packaging.
-
You must provide your order number or proof of purchase.
To request a return, please email us at shop.thecelestialnymph@gmail.com with your order details and the reason for your return.
Please do not send any products back without prior approval. Once your return request is approved, we will provide the return address and further instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
-
A damaged product
-
A defective product
-
The wrong item
Contact us within 48 hours of delivery at shop.thecelestialnymph@gmail.com. Please include your order number along with clear photos or a video of the product and packaging so we can review your claim and arrange a replacement or refund where applicable.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
-
Opened or used skincare products
-
Products with broken seals
-
Items damaged due to misuse or improper storage
-
Sale, promotional, or clearance items
-
Gift cards or promotional vouchers
Exchanges
We currently do not offer direct exchanges.
If you received a damaged or incorrect item, we will arrange a replacement after verifying your claim. For all other eligible returns, a refund will be processed according to this policy.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
-
Refunds will be issued to your original payment method whenever possible.
-
For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet (such as JazzCash or Easypaisa).
-
Refunds are typically processed within 7–10 business days after approval. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable, unless the return is due to our error (such as receiving the wrong or damaged product).
Return Shipping
If the return is due to a damaged, defective, or incorrect product, The Celestial Nymph will bear the return shipping cost.
For all other approved returns, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us: